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Our 30‑day risk free money‑back guarantee applies to the following services:

  • Shared Web Hosting
  • Reseller Web Hosting

Of course, you may cancel your services with us at anytime.

Domain Name Refunds: What Happens to Your Domain Name?

HostPapa incurs a cost every time we register a domain. For this reason, all domain registrations through HostPapa are non‑refundable and are subject to the current domain registration fees plus taxes. However, you will own the domain name whether you remain a HostPapa customer or not. You are free to transfer the domain to another provider, or to simply point it elsewhere.

If you decide to cancel your web hosting account within the 30‑day money‑back guarantee period, you will be refunded your web hosting fees, less any domain name setup fees plus applicable taxes.

Our 99.9% Uptime Guarantee

Note: Due to the nature of the products, the following services are non-refundable: domain names, domain privacy, setup fees, mobile websites, and any other add-on services. The money‑back guarantee period commences when the account is initially activated, regardless of any promotions or free trial periods.

*Please refer to our Terms of Service for further details on our Uptime Guarantee and Service Level Agreement ("SLA").

The Ideal Hosting Experience

Since our inception, HostPapa has focused on creating the ideal hosting experience, with the goal of maintaining the most reliable service. Based on our historical data, we are proud to guarantee that our uptime will never drop below 99.9%*.

Service Quality Guarantee

At HostPapa, we guarantee that we'll provide quality service. Specifically, we guarantee:

  • 99.9% uptime*
  • 24/7 email support
  • Live telephone and live chat support in multiple languages
  • Your satisfaction - or your money‑back, if you cancel within the money‑back guarantee period

Note: Due to the nature of the products, the following services are non-refundable: domain names, domain privacy, setup fees, mobile websites, and any other add‑on services. The money‑back guarantee period commences when the account is initially activated, regardless of any promotions or free trial periods.

*Please refer to our Terms of Service for further details on our Uptime Guarantee and Service Level Agreement ("SLA").