PapaCare Managed Web Hosting and Expert Support
Focus on building your business and leave the rest to us.
Move to the front of the line with priority support
Get white-glove treatment from our team of experts
Stay safe and secure with our website protection
Reduce potential downtime and disruption with proactive monitoring
Two Plan Options - Life & Plus
Take your business to another level with Web Hosting support from our experts. 100% satisfaction guarantee included!
PapaCare Lite
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Up to 3 hours of work per month
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Available per one Web Hosting account
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Automated daily backups
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Professional support for Web Hosting
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Exclusive front-of-the-line access
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Website security support
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Website performance support
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Email setup support
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Script and app support
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Monthly report
PapaCare
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Unlimited time offered per month
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Available per one Web Hosting account
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Automated daily backups
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Professional support for Web Hosting
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Exclusive front-of-the-line access
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Website security support
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Website performance support
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Email setup support
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Script and app support
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Advanced monthly report
The Only Support Team You Need
Our support team provides answers to every question, whether it’s about setting up your email or installing scripts so that you can focus solely on your business.
100% Satisfaction Guarantee
Your satisfaction is our priority, and we back it up with our guarantee.
Professional support on standby
You don’t just get a support team available; you also get priority support that manages all your queries.
Proactive monitoring and performance support
Our team of web security experts constantly monitors your website for potential threats. They provide recommendations to ensure that our website remains in top-notch condition.
A detailed list of services provided
Priority support: get to the front of the line
Proactive security monitoring
Script installation assistance, i.e. WordPress, Joomla, Drupal, etc.
Exploit and security assistance
Third-party theme recommendations, i.e. WordPress themes
Third-party plugin installations (2 max per year)
Third-party plugin maintenance
Third-party script maintenance on demand
Third-party script recommendations
Third-party script installation (2 per year)
Website optimization and performance tips
Website page loading speed recommendations
Website mobile compatibility recommendations
Administration support
Email administration
Only With PapaCare
Explore the key features of PapaCare from HostPapa
You get ‘white-glove’ treatment
Our team of tech experts is dedicated to providing exceptional service for your shared hosting account, ensuring a seamless and stress-free experience.
Priority support
Skip to the front of the line and experience top-notch priority support faster! We ensure that all your questions are answered promptly and in detail so you can get the help you need without delay.
Stay safe with website protection
Our PapaCare plan has got you covered with security measures that safeguard your web apps, including popular ones like Joomla and WordPress.
Email setup
We're happy to help you set up your local devices! Our team is available to provide live chat support throughout the process.
Helping hands for installation and upgrade
Let us help you install or upgrade to open-source apps such as Drupal, Joomla, or WordPress.
😀"Growing My Digital Marketing Business With HostPapa"
Owner, https://stewartgauld.com/
😍"The best hosting company"
So far you guys are the best hosting company among others I have been dealing with in the past 20 years, Hostpapa is the best.
Site Owner, https://infeelministry.com
🙂"In 2 Days I Had My Website Up & Running"
Owner, https://crossheat.co.nz
😀"Why Nonprofits Choose HostPapa's Web Hosting"
Founder, https://foodcontrolplan.com
😍"Everything works well"
Don't change anything. Everything works well for me the way it is. Any issues or problems I have had with my site have been dealt with in a quick and competent manner. Employees are very courteous and helpful.
Site Owner, https://wordsonpoint.ca
🙂"Launching Your Creative Media Studio"
Co Founder, https://brownsugarsolutions.com
😍"Double Thumbs Up From a Wellness Practitioner"
Entrepreneur, https://sonjacourtis.com
🙂"Couldn't have had a better experience"
Your staff were so responsive and sympathetic, thank you so much – couldn't have had a better experience.
Site Owner, https://diveky.ca
Exclusively from HostPapa
A Team of Support Experts Dedicated to You
Managing your shared hosting account just got easier! Our dedicated team is available via email 24/7 to provide you with prompt and efficient solutions to any questions or concerns you may have. With your front-of-the-line access, rest assured that we’ve got your back.
Web Security Experts
Our team is here to provide you with recommendations and support to ensure your website always remains secure, protected, and safe from the bad guys.
Experience You Can Trust
The PapaSquad at HostPapa is not your average team. They’re a group of highly experienced individuals who strive to provide their best work every single day!
OPTIMIZED PERFORMANCE
Website Performance Help When You Need It the Most
Get up-to-date killer website performance tips and tricks to ensure your page is fully enhanced. Google will love your site when it loads super fast and works on mobile just as well as on a desktop.
Boost search rankings
A fast-loading website provides numerous benefits for SEO and greatly enhances your search engine results.
Increased conversion rates
The combined fast-loading website and boosted search engine rankings will attract more customers, driving higher sales, especially for small businesses relying on online sales.
ONE GLOBAL TEAM
Focus on your business while we handle the tech stuff
Our team of IT professionals will manage your shared hosting plan 24/7/365 to ensure that your website performs well and stays free from harmful code. We facilitate installation and upgrades to platforms like WordPress, Drupal, and Joomla while we ensure that everything runs like clockwork!
Experience PapaCare for Yourself
Love what you’ve read so far? Then, it’s time to start enjoying priority support and all the benefits of a full-fledged, dedicated support team!
One Global Team
Need help?
The PapaSquad is here!
Can’t decide on the perfect domain name? Want to build an awesome website without breaking a sweat? Or maybe you need a hand configuring your business email? Whatever it is, our PapaSquad is always ready to save the day. So hit us up, and let us show you what we're made of!
Live Chat
Join a chat help session in seconds.
Prefer emails and tickets? Works for us.
Send us an email.
Phone
Give us a call day or night.
Call us!
Consistently Awesome
We're not trying to brag (okay, maybe just a little), but with a 97% support satisfaction rate, we're basically the MVP of web hosting.
You may have seen us featured in:
Frequently Asked Questions
All your questions in one place! Whether it’s helping you choose a domain name, walking you through our website builder, or configuring your cloud email system for your business, we’re here to help!
Still have questions?
Click below and directly reach one of our awesome support people.
With PapaCare, we help set up your email and ensure your website stays up-to-date and working at peak performance. You also get exclusive front-of-the-line access to helpdesk support 24 hours a day, so you never have to wait if you need our help with your Web Hosting account.
Our staff will assist you with cPanel functions, including redirects, managing domains, email accounts, spam filters, and more!
Here are some other examples of how our team can help you:
- Installation and upgrades to open-source web apps like Drupal, Joomla, and WordPress.
- Exploit protection for web apps like Joomla and WordPress.
- Email setup on your local machine with live chat support.
- Overall management to maintain website functionality.
See more details in our Statement of Support.
For Essentials, Growth, Premium, and Elite Web Hosting accounts, PapaCare is the perfect solution for website owners who want to focus on their business without worrying about the technical side of their website.
Our team of IT professionals will manage your Web Hosting plan 24/7/365 to ensure your website is always running smoothly and securely. Whether you want to upgrade scripts, web apps, or open-source software, our team of experts will be happy to implement the upgrades, alleviating the stress of doing it yourself. Our team will also be able to monitor installations and upgrades to help correct any issues that could arise with compatibility or on-page functionality. We have designed our PapaCare service to work for you so you can rest easy knowing that your website is in the hands of professionals.
Just contact our Solutions team and indicate that you would like to add the PapaCare service to your account. If you call in for general support, please ask your support representative for more information. For new account orders, please be sure to check this option during the checkout process.
Our PapaCare plan covers your entire account. If you have multiple domain names registered to your account and you need web security assistance, we can add Protection Power to them as well. Protection Power is priced per individual domain monitored; you can purchase a multi-domain pack where eligible. Contact us to find which approach suits your specific situation best.
No, this service has only been designed for shared Web Hosting and Optimized WordPress Hosting customers and cannot be used with a Managed WordPress, VPS, or Reseller Hosting account. If you would like to discuss other options for meeting the needs of your business, please contact our support team.
You can add PapaCare to your account by contacting us via email, phone, or ticket from the dashboard or directly with our Solutions team.
Yes, PapaCare is tailored to provide complete coverage for a single account, ensuring exclusive front-of-the-line support and comprehensive website updates and maintenance services specifically for your website. Focusing on a single account enables our dedicated team to provide unmatched attention and customized recommendations.
Supported
- Professional support for Web Hosting and WordPress Hosting
- Configuring and customizing most popular applications with common settings
- Website security support
- Website performance support
- Proactive website security through Imunify360 and CloudLinux
- Spam protection (outbound) with Outbound Filtering
- Email setup support
- Script and app support
- Priority support – priority queuing
- Script installation assistance, i.e. WordPress, Joomla, Drupal, etc.
- Exploit and security assistance
- Third-party theme recommendations i.e. WordPress themes
- Third-party plugin installations (2 per year)
- Third-party plugin maintenance
- Third-party script maintenance on demand
- Third-party script recommendations
- Third-party script installation (2 per year)
- Website optimization and performance tips
- Website page loading speed recommendations
- Website mobile compatibility recommendations
- Assisting with email account administration
- SSL certificate installation
- Theme installation assistance
Not Supported
- Helping write or produce content
- Assisting with Search Engine Optimization (SEO)
- Assisting with Search Engine Marketing (SEM)
- Paid search advertising
- Social media monitoring
- Marketing support services
- Web design or design modification
- Performing security audits
- PCI compliance tests
- Spam lists blacklist removal
- Google blacklist removal management
- Creating and deleting web pages
- Adding content to your online store (copy, images, video)
- Customizing images (quality, colour, size, aspect ratio)
- Customizing online store templates
- Adding custom code to your website (HTML, JavaScript, CSS)
- Configuring your online store shipping and payment options
- Uploading files to your online store
- Creating or customizing themes e.g. WordPress
- Configuring your email client
- Helping with any root-level server customizations
- Troubleshooting security-related issues due to customer-controlled situations
- Troubleshooting third-party domain registrations
- Training on how to use the Internet or personal computer
- Apache tuning
- MySQL tuning
- Assisting with modifications made by a developer or designer
- Helping troubleshoot a script, application, or content installed by a customer
- Website speed optimization
- Image optimization
- Adding, editing, or deleting local search listings
- Reputation management
More information about PapaCare’s supported services is in our Knowledge Base article.
Get front-of-the-line access to our team of experts
Ensure your Shared Hosting account stays up-to-date and working at peak performance.
