Mail records setup for various HostPapa email services

HostPapa offers various email services to their customers depending on their needs, but each of these have their own mail DNS record setup. In this article, we’ll cover what records should be setup for each of the email services HostPapa offers.

Shared & reseller

To setup mail records for a shared or reseller package, you will first have to obtain an IP address of your account from your welcome email. Please note that these steps are only required if your domains DNS is handled by a third-party DNS provider (if your domain is pointed to HostPapa nameservers – everything will be configured automatically). Once you have the IP address, following records will have to be added:

A Record – point mail.yourdomain.com. subdomain to the IPADDRESS from welcome email via A record

MX record – point yourdomain.com. to mail.yourdomain.com. subdomain via MX record (priority 0)

TXT record – point yourdomain.com. to “v=spf1 +a +mx +ip4:IPADDRESS +include:spf.antispamcloud.com ~all”

Make sure to replace yourdomain.com with your actual domain name and IPADDRESS with IP address from your welcome email.

Example:

mail.hostpapasupport.com. IN A 104.25.5.108

hostpapasupport.com. IN MX 0 mail.hostpapasupport.com.

hostpapasupport.com. IN TXT "v=spf1 +a +mx +ip4:104.25.5.108 +include:spf.antispamcloud.com ~all"

Basic & Advanced Email

To setup Basic or Advanced Email mail records, we’ll have to add several DNS records. Please note that these steps are only required if your domains DNS is handled by a third-party DNS provider (if your domain is pointed to HostPapa nameservers – everything will be configured automatically). Following records will have to be setup:

MX record – point yourdomain.com. to mx.yourdomain.com.cust.a.hostedemail.com. (priority 0)

CNAME record – point mail.yourdomain.com. to mail.yourdomain.com.cust.a.hostedemail.com.

TXT record – point yourdomain.com. to “v=spf1 include:_spf.hostedemail.com ~all”

Make sure to replace yourdomain.com with your actual domain name.

Example:

mail.hostpapasupport.com. IN MX 0 mx.hostpapasupport.com.cust.a.hostedemail.com.

mail.hostpapasupport.com. IN CNAME mail.hostpapasupport.com.cust.a.hostedemail.com.

hostpapasupport.com. IN TXT "v=spf1 include:_spf.hostedemail.com ~all"

Office 365

To setup Office 365 email service, we’ll have to add several DNS records. Please note that these steps are only required if your domains DNS is handled by a third-party DNS provider (if your domain is pointed to HostPapa nameservers – everything will be configured automatically). Following records will have to be setup:

MX record – point yourdomain.com. to yourdomain-com.mail.protection.outlook.com. (hyphen is required and priority 0)

CNAME records:

autodiscover.yourdomain.com. pointed to autodiscover.outlook.com.

sip.yourdomain.com. pointed to sipdir.online.lync.com.

lyncdiscover.yourdomain.com. pointed to webdir.online.lync.com.

enterpriseregistration.yourdomain.com. pointed to enterpriseregistration.windows.net.

enterpriseenrollment.yourdomain.com. pointed to enterpriseenrollment.manage.microsoft.com.

msoid.yourdomain.com. pointed to clientconfig.microsoftonline-p.net.

SRV records:

Service Protocol Port Weight Priority TTL Name Target
_sip _tls 443 1 100 1 Hour @ sipdir.online.lync.com.
_sipfederationtls _tcp 5061 1 100 1 Hour @ sipfed.online.lync.com.

Make sure to replace yourdomain.com with your actual domain name.

Example:

hostpapasupport.com. IN MX 0 hostpapasupport-com.mail.protection.outlook.com.

autodiscover.hostpapasupport.com. IN CNAME autodiscover.outlook.com.

sip.hostpapasupport.com. IN CNAME sipdir.online.lync.com.

lyncdiscover.hostpapasupport.com. IN CNAME webdir.online.lync.com.

enterpriseregistration.hostpapasupport.com. IN CNAME enterpriseregistration.windows.net.

enterpriseenrollment.hostpapasupport.com. IN CNAME enterpriseenrollment.manage.microsoft.com.

msoid.hostpapasupport.com. IN CNAME clientconfig.microsoftonline-p.net.

_sip._tls.hostpapasupport.com. IN SRV 100 1 443 sipdir.online.lync.com.

_sipfederationtls._tcp.hostpapasupport.com. IN SRV 100 1 5061 sipfed.online.lync.com.

 

G Suite

To setup G Suite email service, we’ll have to add several DNS records. Please note that these steps are only required if your domains DNS is handled by a third-party DNS provider (if your domain is pointed to HostPapa nameservers – everything will be configured automatically). Following records will have to be setup:

MX records:

Host TTL Record Type Priority Destination
yourdomain.com. 3600 MX 1 ASPMX.L.GOOGLE.COM.
yourdomain.com. 3600 MX 5 ALT1.ASPMX.L.GOOGLE.COM.
yourdomain.com. 3600 MX 5 ALT2.ASPMX.L.GOOGLE.COM.
yourdomain.com. 3600 MX 10 ALT3.ASPMX.L.GOOGLE.COM.
yourdomain.com. 3600 MX 10 ALT4.ASPMX.L.GOOGLE.COM.

CNAME record – point mail.yourdomain.com. to ghs.googlehosted.com.

TXT record – point yourdomain.com. to “v=spf1 include:_spf.google.com ~all”

Make sure to replace yourdomain.com with your actual domain name.

Example:

hostpapasupport.com. IN MX 1 ASPMX.L.GOOGLE.COM.

hostpapasupport.com. IN MX 5 ALT1.ASPMX.L.GOOGLE.COM.

hostpapasupport.com. IN MX 5 ALT2.ASPMX.L.GOOGLE.COM.

hostpapasupport.com. IN MX 10 ALT3.ASPMX.L.GOOGLE.COM.

hostpapasupport.com. IN MX 10 ALT4.ASPMX.L.GOOGLE.COM.

mail.hostpapasupport.com. IN CNAME ghs.googlehosted.com.

hostpapasupport.com. IN TXT "v=spf1 include:_spf.google.com ~all"

Glossary

DNS stands for Domain Name System. This system is basically the phone book of the Internet that organizes and identifies domain names. DNS translates a web address like “www.hostpapa.com” into the physical IP address, such as “104.25.6.108” – of the computer hosting that site (in this case, the Hostpapa homepage).

MX record: Mail Exchange (MX) records direct a domain’s email to the servers hosting the domain’s user accounts. In order to be able to send and receive emails on the domain, you’ll always need to have a correct MX record.

CNAME record: A CNAME or Canonical Name record links an alias name to another true or canonical domain name. For instance, www.example.com might link to example.com.

TXT record: A TXT record is a DNS record that provides text information to sources outside your domain, that can be used for a number of different purposes. The record’s value can be either human or machine-readable text. At HostPapa, we mostly use TXT records to implement email security measures (SPF, DKIM etc.).

A record: An A or Address record (also known as a host record) links a domain to the physical IP address of a computer hosting that domain’s services.

For further questions, or if you need help, please open a support ticket from your HostPapa Dashboard. Click here to learn how to do it.

 

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