Crafty Syntax Live Help (CSLH) is an open source, live support solution. It offers a large range of features to allow the use of multiple operators, departments, and languages. Other highlighted features include the ability to create your own questions, page tracking, ability to view what customers are typing as they type, multiple chat sessions, sound alerts, customizable graphics, and more. Crafty Syntax Live Help is easy to install; get started in minutes!
Please note, the installation of Crafty Syntax requires 1 MySQL database.
Step-by-step installation instructions:
Log in to your HostPapa dashboard: https://www.hostpapa.com/dashboard
Click on My cPanel. If you have more than one domain associated with your HostPapa account, click on the appropriate domain link, then enter your cPanel password if required.
Under Software/Services, select Softaculous.
From the left hand menu, under Customer Support, select Crafty Syntax.
Click the Install button.
You may then configure the Software Setup.
- Choose Protocol: If your site has SSL, choose the HTTPS protocol – if not, either HTTP option will work.
- Choose Domain: Select the domain on which you wish to install Crafty Syntex.
- In Directory: Leave this blank to install into the root directory of the above domain name.
IMPORTANT: If you have other software/scripts installed on this domain’s root directory, make sure you create a new folder and specify its name in this field to complete the installation. If you don’t, you will overwrite existing installations.
- Database Name: This will be pre-populated; you may leave it as is.
You may then configure the Site Settings.
- Site Name: Choose any name for your new site.
- Opening Message: Choose an opening message for your new site.
- You may then configure the Admin Account.
- Admin Username: This is pre-populated; you may leave it as is or choose a new username.
- Admin Password: This is pre-populated; you may leave it as is or choose a new password. Ensure you record it for future use.
IMPORTANT: Choose a secure password to ensure the safety of your account.
- Admin Email: This is pre-populated with the admin email associated with your domain name; however we strongly suggest choosing an alternate email that is not associated with your account.
- Select Language: Choose a language from the dropdown menu.
- Click the plus sign beside Advanced Options; we strongly suggest that you DO NOT disable email notifications. Keeping your scripts up to date will ensure the security of your account.To learn more about website security, please read the following article: https://www.hostpapa.ca/knowledgebase/kb/tips-on-how-to-improve-your-website-security/
To learn more about keeping your scripts up to date, please read the following article: https://www.hostpapa.ca/knowledgebase/kb/updating-your-website-tools/For the installation details to be emailed to your cPanel account’s primary email address, leave the Email installation details to field blank. Should you wish to have them sent to another email address, enter it here.You may then Choose Language.
- Click Install.
If you require additional assistance, please submit a support ticket. To open a support ticket, please log in to your HostPapa dashboard: https://hostpapa.com/dashboard
Support ticket tips/info: https://www.hostpapa.ca/knowledgebase/kb/how-to-open-and-access-support-tickets/