If you’ve configured your cPanel hosting account to use SpamAssassin’s Spam Box feature, mail identified as spam will be placed in a spam folder. However, you will not immediately see the spam folder because you must “Subscribe” to it.
POP client (such as Outlook):
Your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.
SquirrelMail Webmail:
If a spam or junk folder does not already exist, you will need to subscribe to it:
-
Visit the Webmail interface and choose SquirrelMail.
-
Click on Folders at the top.
-
Under the Unsubscribe/Subscribe area, select the folder and click Subscribe.
Horde Webmail:
If a spam or junk folder does not exist, you will need to create it:
-
Visit the Webmail interface and choose Horde.
-
Click on Mail at the top.
-
Click on Options at the top.
-
Click the Server and Folder Information link in the first column.
-
Under Spam folder, select Create a new Spam folder.
-
Enter the name Spam and click Ok.
-
Click on Folders at the top to see it immediately.
The spam folder may not appear immediately in the left column, but should appear there the next time you log in.
Figure 1: Creating the spam folder in Horde.
RoundCube Webmail:
If a spam or junk folder does not exist, you will need to create it:
-
Visit the Webmail interface and choose RoundCube.
-
Click on Personal Settings at the top.
-
At the top, click on the Folders tab.
-
Look to the bottom for Create new folder and in Folder name: type Spam.
-
Click the Create button.
Next time you log in, you should see spam in your spam folder.
