Customer Success Story
Intensity Fitness Corporation
It took only seconds for HostPapa to win over Eric Jozsa.
As the owner of Intensity Fitness Corp., Jozsa offers one-on-one and group personal training to clients looking for a healthier lifestyle. He relies on top-notch customer service in order to connect with his customers. And he expects the same from the businesses he works with.
“When I first contacted HostPapa, the customer service was amazing,” Jozsa says. “I could not believe that I got a support person on the phone with me almost immediately. The gentleman that spoke to me helped answer every one of my questions without treating me like I knew nothing about web hosting.”
Jozsa signed up on the spot.
Jozsa is also impressed by the easy-to-use tools HostPapa offers its clients free of charge. He especially liked the simplicity of the SohoLaunch Website creator. Jozsa’s web experience was limited to one website built in high school; SohoLaunch proved a simply perfect fit.
Besides, Jozsa says, “I’m sure if I ever have a problem with it, I will get some great help from the HostPapa support team.”
The HostPapa experience stands in sharp contrast to Jozsa’s previous web hosting company. Jozsa was constantly frustrated by “horrible customer service,” the amount of time he spent on hold and the attitude of technicians on the other end of the phone call.
“Their e-mail support was even worse,” Jozsa continues. “Instead of helping me fix the problem, they blamed me for not knowing how to use their website builder properly. I actually have an e-mail addressed to me from the web host stating ‘(We) are not responsible, you are the one who built the site. A poor workman should never blame his tools.’”
Frustrated, Jozsa immediately requested a refund – which fell within the 30-day money-back guarantee – but it was a year before he saw the money.
Confident with the service and support HostPapa provides, Jozsa has big plans to expand his website and business. He’s currently reconstructing IntensityFitness.ca; the final version will have a fully functional shopping cart so clients can purchase fitness products and apparel. He also plans to add extra features to his EricJozsa.ca site, including a newsletter and blog.
Jozsa sums up his HostPapa experience:
“(My favourite things are the) customer service and the speed at which projects get done,” he says. “Transferring my domain name to HostPapa was a breeze and most of the work was done for me!”
About Intensity Fitness Corporation:
Intensity Fitness Corporation is based in Calgary, Alberta, Canada. It provides one-on-one and group personal training to goal-oriented clients seeking to lose weight, increase energy levels and create an overall healthy lifestyle. Intensity Fitness Corporation also consults clients in the areas of nutrition and supplementation, bodybuilding, and fitness equipment investments.
— Eric Jozsa, Intensity Fitness Corporation
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